A modern twist on women's classic fashion and accessories.
Premium-quality clothing and accessories with a classic flair.
Original silk apparel for women's and men's year-round comfort.
Women's & men's fine clothing, brand-name shoes, scrumptious food & savvy gifts.
An energetic mix of clothing, shoes & accessories for play, travel, work or just hanging out.
Shop Fashion Values for Women, Men and Home.
Style, Comfort and Value!
Timeless women's apparel and shoes in famous and exclusive brands.
Quality women's apparel, shoes and accessories at unbeatable value.
Stylish, affordable women's fashion, footwear and accessories serving sizes 14 to 28.
Creative inspiration for the home.
Products that make life easier: problem-solvers for in and around the home.
Helpful products for a full, independent life at any age.
Comfort. Safety. Independence
  • Orchard Brands
  • Appleseeds
  • TOG Shop
  • WinterSilks
  • Norm Thompson
  • Sahalie
  • Outlet
  • Orchard Brands
  • Blair
  • Haband
  • Old Pueblo Traders
  • Bedford Fair
  • Willow Ridge
  • Outlet
  • Orchard Brands
  • linensource
  • Solutions
  • Gold Violin
  • Home Forever
  • Outlet
One shopping bag, Fourteen brands
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A modern twist on women's classic fashion and accessories.
Beauty, wellness and beyond . . . helping women look and feel great at any age.
Quality women's apparel, shoes and accessories at unbeatable value.
Blair Online Catalog - Fashion Values for Women, Men & Home
Classic womens apparel in Misses, Petites and Women's sizes.
Helpful products for a full, independent life at any age.
Haband Clothing Catalog | Clothing Online for Men & Women
Creative inspiration for the home.
Endless Options for Active Living - Women's & Men's Clothing, Home, Health, Beauty & More
Women's & men's fine clothing, brand-name shoes, scrumptious food & savvy gifts.
Timeless women's apparel and shoes in famous and exclusive brands.
Save big with clearance prices on all of our brands.
An energetic mix of clothing, shoes & accessories for play, travel, work or just hanging out.
Products that make life easier: problem-solvers for in and around the home
Premium-quality clothing and accessories with a classic flair.
Stylish, affordable women's fashion, footwear and accessories serving sizes 14 to 28.
Original silk apparel for women's and men's year-round comfort.
Solutions | Customer Service

Customer Service

Frequently Asked Questions

We have listed our most frequently asked questions so that you may get a quick, immediate response. Our privacy policy is designed to help you understand how we collect personal information, what information we collect, how we use it, the steps we take to safeguard it, and the choices you have regarding how it may be used and disclosed.





ORDER INFORMATION



How can I change or cancel my order?

You are able to change or cancel your order after you place it only if the order has not been picked and packed for shipping. If you would like to make a change, call Customer Service at 1-800-546-4554 or 1-888-430-5711. Please have your order number available.

How can I track my order?

To track your order, visit Order Status page in My Account.

Will I get an order confirmation?

You will receive an email order confirmation from us. Please enter your email address correctly to ensure you receive your order confirmation.

We would suggest adding Solutions to your address book to be certain you properly receive all notifications.

When will I receive my order?

We ship in stock items within 24 hours of receipt. Allow 4-7 business days for delivery excluding holidays. In addition to our regular delivery, there are several options to choose from:

3-Day Delivery is available for an additional $8.99 per address.
Next Day Delivery is available for an additional $17.99 per address.

Orders placed after 1:30 p.m. EST will be considered next business day.
If an item is not in stock we will notify you when to expect delivery.

What type of payment do you accept?

We accept all major credit cards, including Visa, MasterCard, American Express and Discover as well as our Solutions Reward Card. If you prefer to mail your order in, we accept checks and money orders in addition to all of the major credit cards.

Do I have to pay sales tax?

Solutions is required by federal law to collect applicable sales tax on merchandise for states where we have retail stores or other physical locations, which include the following:

Colorado
Wisconsin
Massachusetts
Pennsylvania

How can I phone/fax/mail an order?

If you prefer to order off-line, your order is always welcome 24 hours a day, 7 days a week. For faster phone service, call our Order Line at 1-800-546-4554 or fax your completed order form to Fax Line Solutions at 1-800-755-7557.

*Calls may be monitored and recorded for quality assurance purposes

Why is .Blair.com added to the Solutions' URL?

Appleseed's, The Tog Shop, LinenSource and WinterSilks are proud to be part of Orchard Brands, a collection of top specialty clothing, footwear, household and health brands for women and men. Other sister brands include Blair, Bedford Fair Lifestyles, Draper's & Damon's, Gold Violin, Haband, Norm Thompson, Old Pueblo Traders, Sahalie, Solutions and Willow Ridge. Together we share a common commitment to uncompromising quality, steadfast value, and the superb customer service you expect and deserve. Our goal is to offer the highest caliber of products to enhance your life and style. In order to best serve you, we've created a single, easy-to-shop website, showcasing three trusted brands, with more joining soon, that we think you'll especially enjoy. One website allows you shop Solutions', The Tog Shop, LinenSource and WinterSilks at the same time, with one order checkout that ships your items together saving you time and money. Now it's even easier to find the classic, quality clothing you love.


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SHIPPING INFORMATION



What are my shipping options?

We ship in-stock items within 24 hours of receipt.

Standard Shipping
Please allow 3-8 business days for delivery, excluding holidays.

Standard Shipping Charges Per Delivery Address
Up to $25.00 $5.99
$25.01-$50.00 $8.99
$50.01-$75.00 $11.99
$75.01-$100.00 $13.99
$100.01-$150.00 $16.99
$150 + $18.99


Express Shipping
In addition to our regular delivery, there are several options to choose from:

3-Day Delivery is available for an additional $8.99
Next Day Delivery is available for an additional $17.99.

Orders placed after 1:30 p.m. EST will be considered next business day.

Do you ship to PO Boxes or APO/FPO Boxes?

We ship to PO Boxes within the 48 contiguous states and via standard shipping.

We ship to APO/FPO addresses via standard shipping only.

We ship to AK, HI and US territories for an additional charge of $8.99.

Do you ship to Canada or internationally?

All orders placed on our website may be shipped to Canada and can be expected to arrive at your shipping address within 8 business days. For shopper's convenience, a blended rate of $49.00 will be charged to your order, which includes all duties and taxes.

We will ship internationally. Please call Customer Service at 1-800-546-4554 or 1-888-430-5711. We will calculate you shipping charges for your international shipping address.



Shipping to multiple addresses

You may ship items on your order to multiple addresses. In Checkout under Shipping & Gift Options, click on Ship Items to Multiple Addresses. You may select or enter a ship-to-location for each item. Split your order between as many addresses as you need. A separate shipping processing fee will be calculated for each ship to address.

Items shipping from suppliers

Some items on our website are shipped from the manufacturer. These items are labeled as such on the product information page. These items are shipped by standard delivery. These items can only be shipped within the continental United States.

Special handling

Some items on our website require an additional shipping charge. These items are noted as such on the product information page. These products include an additional surcharge due to size and/or weight. Additionally, these products will not ship to PO Boxes, Alaska, Hawaii, APO's/FPO's or internationally.


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RETURNS/EXCHANGES/REFUNDS




How do I return an item?

The return form is located at the bottom of your invoice. Please complete your return information including the reason for returning and enclose it with your return. If you cannot locate your invoice, you can print a copy by selecting Account History from My Account. If your return is a gift, please fill out the box marked gift return.

You may use your original packaging material to make your return. Please be sure to remove any labels affixed to the package or cover the original address label to avoid any confusion.

You have two options to make your return.

Option 1 - Use our Returns label - Your most convenient return option. You pay nothing up front. When your return is received, we will deduct a charge of $8.99.

Package your item(s) and remove or cover the original label.
Affix the pre-paid, pre-addressed label to your package.
No postage required; a charge of $8.99 for the return will be deducted from your return/exchange. Drop your package in the U.S. Mail - at home, or work, in any mailbox, or at the Post Office.

*If you have requested a refund, you will receive the purchase price paid for your items (including sales tax, if applicable) less a $8.99 returns processing fee. If you paid by credit card, your credit will appear on one of your next two billing statements. If you paid by check, you will receive a check within 14 business days.

Option 2 - Return on your own using the delivery service of your choice to the address listed below. For your protection, please return by insured mail and be sure to save your receipt for your records.

Customer Care
100 Murray Dr.
Warren, PA 16368

Please allow 1-2 billing cycles for credits to process on your credit card.

If you have further questions, call us toll-free at 1-800-546-4554.
You may also bring in your returns and exchanges to our Retail or Outlet stores. Please enclose the return form with your items and your order will be brought back to our distribution center for processing.

What is the Return Label?

The Return Label is a convenient return option. You pay nothing up front. We will deduct $8.99 from your refund. No waiting in line - easy drop-off at any U.S. mail location.

What is your return Policy?

If you're not satisfied, we're not satisfied. Our guarantee means we will gladly arrange a refund or exchange within 90 days of your purchase, whichever you prefer.

How do I return an item I received as a gift?

To make your gift return, please forward your package to:

Solutions
Attn: Mrs. Presents
100 Murray Dr.
Warren, PA 16368

Please include the following information when making this return.

  1. Your name, address and phone number.
  2. If you would like a cash refund or if you wish to place an exchange. If the order is an exchange, please include any additional monies, if due.
  3. To make the return, you may use the Return Label included in your package. Simply follow the instructions included and please note there is a $8.99 charge that will be deducted from your return if you decide to use this service. You may choose any shipper to make your return but strongly encourage insuring this package.


In following these instructions, the gift giver will not be made aware of this return.


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ACCOUNT ASSISTANCE




How do I update my address or change my password?

If you have registered with Solutions, you may update your password and/or email address at any time. Please select My Account to login and select My Information to change my password and email.

If you haven't registered and would like to, click My Account.

How can I stop receiving duplicate catalogs?

Please email us at CustomerService@Solutions.com. In you email, please include your Customer Identification number and the Source Code listed on each catalog. We will update your account information to remove the duplicate. We request your patience as you may continue to receive a duplicate catalog for a short time.

How do I unsubscribe from your mailing list?

To unsubscribe from our mailing list, click Unsubscribe.

Forgot your password?

If you have forgotten your password, we will ask you to answer the password recovery question you selected when setting up your account. Upon entering the correct answer, your password will be emailed to you immediately.

Why should I register?

Benefits of Registration
Setting up an account with Solutions.com will help save you time, and make you shopping experience with us easier.

  • Your information will be automatically entered into the billing screen making check out fast and easy.
  • You will be able to view your last ten orders when you choose Check Order Status
  • You will be able to view your last ten orders when you choose Check Order Status
  • You will receive email notification of your order in addition to special sales/promotions offered to our web customers


Is your website a secured site?

Only when you place an order with Solutions via our web site, we will collect your name, address, telephone number, E-mail address and credit card information. We use Secure Sockets Layer (SSL) to encrypt all of your personal data during transmission over the Internet. This is to ensure that the information you shared with us on our web site is safe and protected.

Not receiving email confirmations?

If you are not receiving our emails, we suggest confirming your email address in Account History and select My Information. If that is correct, please add Solutions@info-Solutions.com to your address book to ensure our emails to you are not being blocked.


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GIFT CERTIFICATES/GIFT SERVICES




What is an E-Gift Card and how long does it take to process?

An E-gift card works just like a gift card but it is sent electronically to an e-mail address. You specify the recipient?s e-mail address and we notify them of their gift. E-gift cards are processed and e-mailed to the recipient within a few hours of credit approval. You will receive an e-mail confirming that the E-gift card was sent to the recipient and informing you of the amount charged to your credit card.

What if my E-Gift Card was sent to the wrong e-mail or they were unable to open it?

It is the responsibility of the purchaser to provide the correct e-mail address of the recipient. We are not responsible for E-Gift Cards sent to a valid but unintended e-mail address. To ensure successful delivery, we recommend you verify the recipient's e-mail address prior to placing your order.

How do I use my Gift Card, E-Gift Card, or Solutions' Reward certificate?

At checkout, please use the payment option called Redeem a Gift Card or Certificate. Enter the Gift Card or Certificate number. You may apply up to 3 Gift Cards or Certificates to your order.

Can I replace a lost or stolen gift card or E-gift card?

We cannot be responsible for lost or stolen gift cards or E-gift cards.

What if my order is more/less than the value of my gift card?

If your order total is more than the value of your gift card, enter a credit card number for the balance of the payment. If your order is less than the value of your gift card, the balance will remain on your gift card for future purchases.

How do I check the balance of my gift card?

To check the balance of your gift card, please click here.

How do I know if my E-gift card order was sent to the recipient?

You will receive an e-mail confirming that the E-gift card was sent to the recipient and informing you of the amount charged to your credit card.

What happens if I am returning merchandise purchased with a gift card or E-gift card?

You will receive a credit check sent to the name and address the merchandise was shipped to.


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MONOGRAMMING




What items are available to monogram?

If an item is available for monogramming or personalization, it will be on the item's detail page. Monogramming allows for a up to 3 initials, where personalization allows for messages of varying lengths.

What styles are available?

We have several styles of monograms available; block, diamond, script and single letter. Not all styles area available on items.

We offer many thread colors to choose from; off-white, red, navy, pink, green, beige or black.

What is the charge for monogramming?

There is a $5.00 charge for each item monogrammed. Please allow an additional 2-3 days for delivery.

We also offer personalization of items when availability is indicated by (m within a circle).

Monogrammed and personalized items are not returnable.


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SOLUTIONS' REWARDS AND PROMOTIONAL DISCOUNTS




Questions about your Solutions' Reward Card Account?

Please contact TD Retail Card Services Customer Service at: 1-800-252-2551 or write:

TD Retail Card Services
Department of Accounts
1000 MacArthur Blvd.
P. O. Box 731
Mahwah, NJ 07430

How do I apply a promotional discount or a reward code?

Once you begin the checkout process you will be asked to enter any promotional discount or reward code (see Step 1). Your discount will appear in the Order Summary and each item on your order will be prorated. Offers and discounts cannot be combined and are not valid towards previous purchases.


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For any question not listed or that requires further explanation, please feel free to contact us directly. We will be back in touch with you shortly.