There are no time limits on returns at Solutions. If you're not 100% pleased with your purchase, we'll gladly provide an exchange or refund your purchase price (excluding discounts, and shipping and handling charges) for items returned in their original condition within 90 days after you receive them. Refunds will be made in your original form of payment. For products returned in original condition after 90 days of your receipt, you will receive a merchandise credit certificate equal to your original purchase price (excluding discounts, and shipping and handling charges) which will be good towards a future purchase at Solutions.
The following policies may also apply:
- Unless defective or damaged in shipment, items marked with an ?(H)? in the catalog and on our website cannot be returned. These products include those such as intimate apparel, certain third party branded goods, and health and personal care items.
- Products that are customized, monogrammed or perishable cannot be returned unless defective or damaged in shipment.
- Return of larger items may be subject to a restocking, return delivery and/or shipping and handling charge, except where prohibited by law.
To return or exchange an item, follow the instructions on the packing slip enclosed with your order. Please call our Customer Service Department at 1-877-718-7901 or visit solutions.com/returnpolicy for complete details, or for assistance in returning or exchanging your purchase.
Easy Exchanges & Returns
Simply use the easy-to-use FedEx return label included in your shipment ($9.99 per label) or insure any parcel post shipment. COD's not accepted. In
Instructions are on your packing slip. All returned products must be in original packaging and include all original parts.
When returning products, original shipping and processing fees, and return postage are not refundable.